What to Consider When Hiring Business Cleaning Services

If you have difficulty with keeping your company’s premises clean, you might have considered hiring business cleaning services.

A business cleaning service is always a better option than an in-house cleaning service. Your staff has plenty of other responsibilities to worry about. As a result, you likely won’t get the best cleaning job if you leave it to them.

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But how do you make sure you find great cleaners for businesses?

Here’s what you need to know:

1. Following Guidelines

You want to ensure that the professional cleaning services for businesses you hire know what guidelines to follow. For example, they should know the most recent COVID-19 information with regard to cleaning a business’ premises.

They should know the laws and guidelines concerning cleaning a business. For example, if you run a restaurant do they know how to clean your restaurant in accordance with an inspector’s guidelines?

Ask them what they know about guidelines and how they ensure to adhere to these guidelines.

2. Referrals and Testimonials

Another great way to find a great business cleaning service is to get referrals from your fellow business owners. If you find that many of your fellow business owners are recommending a particular company, they are likely a reputable source.

You also want to make sure you find testimonials for any of the cleaners for businesses you are considering. Their websites should showcase testimonials from satisfied customers. You should also use review sites to see if there’s any positive feedback for the cleaning services you are considering.

3. Interview Them

You want to make sure you first interview the cleaning service beforehand. You should have a shortlist of at least 5 cleaning services and should interview all of them.

During the interview, you want to inquire about their different packages. Ask them what services they offer and their respective pricing. You want to inform them of your specific requirements and how they will adhere to this. You want to use this time to ask about their experience with cleaning businesses.

You want to ask about the preparation that they will do. For example, do they have safety gear that all cleaners will wear? What cleaning materials do they use? Are these cleaning materials toxic or non-toxic? Do they know how to clean equipment without causing any damage?

Use the interview portion to understand as much about the cleaning service as possible. Assess how well they answer your questions to determine if they are suited for your business.

4. Additional Professionalism

Look for the additional professionalism that a cleaning service should have. For example, do employees wear uniforms while cleaning? While this isn’t necessary, it shows their dedication to their company’s image.

If you require the cleaning service to clean after hours, you should opt for one that has uniforms. This way, a passerby knows that they are authorized to clean your business. Uniforms are also an indication that the company wishes to remain in business for years. It means that you can depend on this company for years to come.

Make sure that their website is well-designed. They should also have business cards, an active social media presence, etc. Just as you use these metrics to judge a company’s professionalism in other industries, you want to make sure that cleaners for businesses also have these metrics.

5. Customer Service

If the cleaning service has poor customer service, their capability to clean becomes irrelevant. This is not a one-time hire; you need to cultivate and foster a great relationship with your cleaning company. This will only happen if it has great customer service.

For example, as you interview the company you want to observe how willing the representative is to speak with you. Many cleaning companies will participate in an interview though they do so reluctantly. Pay attention to whether the representative is enjoying the interview — or are they just trying to rush through it?

You want to ensure that you can have regular communication with your cleaning company. At any moment you should have the option of emailing or calling them. You want to ensure that they respond to you in a timely manner.

Even before you sign a contract with a cleaning service, try to call/email them a few times to test how fast they respond to you. If the response is fast, chances are they will continue to be fast once you become a customer.

6. Insured and Licensed

While this is not a dealbreaker, it’s ideal to consider professional cleaning services for businesses that are insured and licensed. A license shows that they are qualified to perform their services. Insurance shows that they can cover any costs to you if they damage your office/equipment while cleaning.

Since this is rare, you want to ask them if there’s ever been an incident where the cleaning staff has damaged an office or equipment. If so, you want to ensure that they will cover any damage costs to your business.

7. Location

You should only consider cleaning services that are close to your business. You want to make sure that they always arrive on time. If there’s ever a cleaning emergency, you want to make sure that they can arrive at a moment’s notice.

This ensures efficiency and guarantees that they can be on call if there’s an urgent need for cleaning.

8. Understand Their Staff Requirements

You want to inquire about the criteria they have for hiring their staff. As cleaning is a basic job that “anyone can do,” many cleaning companies really do hire anyone!

But you want to choose a cleaning company that focuses on hiring experienced cleaners. Are the staff experienced with using advanced cleaning equipment? Do they know the difference between various cleaning fluids?

Can they spot any hazards on your premises that can cause damage? Can they inspect your premises to see if there is any hygienic negligence?

You can also ask the company owners how much experience they have in this industry. Treat the cleaning company as you would any other service for your business.