As of 2019, 19.8 Million have shopped online. By 2021, this number is expected to grow to an additional 5. 2 million shoppers. Indeed, there is no stopping for the e-commerce industry. This new way of purchasing products is increasing and is expected to be on fire for many years. This $370 billion market expands at a rapid pace, with a 15% compound annual growth rate.
This bullish growth of online retail has dramatically impacted the freight forwarding industry. Consumers, especially the millennials, expect the fastest delivery of their orders as possible. This consumer behavior results in the need for fast and reliable Air Freight Services.
Products that provide instant gratification, such as luxury items, electronics, and consumables are best delivered on the same day. 60% of consumers have chosen same-day service as their delivery option, and they are willing to pay for the convenience of receiving their purchases at the desired time.
In the past, businesses avoided using air freight services due to the expensive fees. But now, this type of forwarding service has become an affordable and viable option.
If you are looking into air freight services as a means to deliver your products, look into these factors to consider in choosing the best logistics company that will keep you and your customers satisfied.
- A network of Vendors and Business Partners
A freight forwarding company with an extensive network of reliable vendors around the country and the world is essential in maintaining the growth of your online retail business. Make sure that the company you choose ships to the places that you wish to target.
These vendors should have the capacity and expertise to deliver your products door-to-door in the destination city or country. Your logistics company should assure you that you can track your shipment wherever you are in the world.
Starting a freight forwarding company may relatively be easy. But to stay in the complex international shipping industry, a company needs years of experience. Please make sure that the freight forwarding company has been in the industry for a significant amount of time so that they will know the appropriate channels that will facilitate the safe and prompt delivery of your products.
Substantial experience in the industry also assures the clients that the company can manage different situations like customs issues, rerouting of cargo, warehousing, and staffing issues. Experience also enables the company to have strong business relationships around the world.
3. Customer Service
An Air Freight Services Company needs to have impeccable customer service so you can go on with your main business without having to worry about unresponsive agents. They need to be able to answer your questions and give you the status of your shipment as soon as possible. Sometimes unexpected situations happen, like weather disturbances, and the load gets delayed. Your freight services must assure you of the schedule of delivery so you can inform your clients as well.
Check the company’s capacity to ship your products without damage or delays. You may determine their handling capacity by asking for their daily or monthly shipment volume. By having enough vessels to handle a considerable quantity of shipments, you are assured that they can accommodate your freight no matter how big it is.
Your online business is as good as your freight services partner. Therefore, you need to choose the best company that can give you the best service that can translate to your customers as well.